E-Mail: nederland@weearth.de

Cancellation policy
Right of cancellation

(A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside his trade, business or profession).

Right of cancellation

- if you or a third party named by you, who is not the carrier, have taken possession of the goods, provided that you have ordered one or more goods as part of a single order and these are or will be delivered as a whole;

- if you or a third party named by you, who is not the carrier, have taken possession of the last goods, provided that you have ordered several goods as part of a single order and these are delivered separately;

- on which you or a third party named by you, who is not the carrier, have taken possession of the last partial consignment or the last piece, if you have ordered goods in several partial consignments or pieces; In order to exercise your right of cancellation, you must inform us of this


Returns address:

Heros Commerce GmbH

Isernhagenerstrasse 66

30163 Hanover



Please contact us in advance by e-mail: info@weearth.de


by means of a clear declaration (e.g. a letter sent by post, fax or e-mail) of your decision to cancel this contract. You can use the attached sample cancellation form, but this is not mandatory.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancellation before the cancellation period has expired.

Compensation for lost value

Goods with defects caused by the customer will be deducted from the total refund amount in an appropriate amount by way of compensation to the retailer. This includes scratches, self-inflicted defects or severe soiling of the goods.


Consequences of cancellation

If you cancel this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to cancel this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this repayment.

A recall can only be exercised if it does not concern personalised or customised products.

We may withhold reimbursement until we have received the goods back or until you have supplied evidence of having sent back the goods, whichever is the earliest.

You must return or hand over the goods to us immediately and in any event no later than fourteen days from the day on which you notify us of the cancellation of this contract. The deadline is met if you return the goods before the period of fourteen days has expired.

You shall bear the direct costs of returning the goods.

You are only responsible for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Reasons for exclusion or cancellation

The right of cancellation does not apply to contracts

- for the delivery of goods which are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly customised to the personal needs of the consumer;
- for the supply of goods that can be quickly destroyed or whose expiry date would soon be exceeded;
- for the supply of alcoholic beverages, the price of which was agreed upon conclusion of the contract, but which can be delivered at the earliest 30 days after conclusion of the contract and whose current value depends on fluctuations in the market over which the contractual partner has no influence;
- for the delivery of newspapers, magazines or periodicals with the exception of subscription contracts.

The right of cancellation expires prematurely for contracts

- for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery;
- for the delivery of goods if they have been inseparably mixed with other goods after delivery due to their nature;
- for the delivery of audio or video recordings or computer software in sealed packaging if the seal has been removed after delivery.